This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox ESR in domain environment won't update

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه AdminUser

AdminUser
AdminUser
more options

Hello,

We are using Firefox ESR in a domain environment. We have a custom config file that gets pushed to all users which forces a specific homepage & makes sure that automatic updating of Firefox is enabled.

Unfortunately, Every time I try to update Firefox with a domain user account we will get the same error:

"Update could not be installed. Please make sure there are no other copies of Firefox running on your computer."

This is on all PC's, with all users (admin users too!)


Does anyone have any idea why this is happening?

Hello, We are using Firefox ESR in a domain environment. We have a custom config file that gets pushed to all users which forces a specific homepage & makes sure that automatic updating of Firefox is enabled. Unfortunately, Every time I try to update Firefox with a domain user account we will get the same error: "Update could not be installed. Please make sure there are no other copies of Firefox running on your computer." This is on all PC's, with all users (admin users too!) Does anyone have any idea why this is happening?

All Replies (2)

AdminUser
AdminUser صاحب السؤال
more options

As an added note: We use Roaming Profiles and Redirected Folders in our Domain Environment.

We have no restrictive policies in place that would stop a user from accessing the C drive (where Firefox is installed) or installing software in general.

AdminUser
AdminUser صاحب السؤال
more options

Here's an output from the last-update.txt fle found in the Appdata -> Mozilla -> Updates folder.

PATCH DIRECTORY C:\Users\User\AppData\Local\Mozilla\updates\308046B0AF4A39CB\updates\0 INSTALLATION DIRECTORY C:\Program Files\Mozilla Firefox WORKING DIRECTORY C:\Program Files\Mozilla Firefox NS_main: callback app file open attempt 1 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 2 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 3 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 4 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 5 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 6 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 7 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 8 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 9 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 10 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file in use, continuing without exclusive access for executable file: C:\Program Files\Mozilla Firefox\firefox.exe UPDATE TYPE complete PREPARE REMOVEFILE xul.dll PREPARE REMOVEFILE voucher.bin PREPARE REMOVEFILE vcruntime140.dll PREPARE REMOVEFILE updater.ini