This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

extra question marks are inserted into outgoing messages

  • 4 ردود
  • 5 have this problem
  • 3 views
  • آخر ردّ كتبه JeffL

more options

Two days ago my outgoing emails started to have question marks inserted wherever I had a double space. (I use double spaces after periods at the end of sentences.) This happened suddenly--a message I sent on 2/19/18 at 8:26 pm (PST) was fine (I could see what my outgoing message looked like when the recipient replied) and the next message I sent at 9:26 pm had double question marks after every period in my part of the message when the recipient replied. In both cases the recipients text in the replies was fine.

Here is an excerpt from the first message where this showed up: Sorry for not responding sooner.?? Belated thanks for a great visit!?? Pat--socks

I'm using TB 52.6.0 (32-bit) on a windows 10 machine (presumably 64 bit).

I've done some troubleshooting but haven't made much progress: 1) If I change the outbound and incoming encoding from unicode to western (Tools->Options->Display->Formatting->advanced->text encoding) I get single question marks inserted, not double. 2) Here is the weird thing--I just fired up an old windows 7 laptop where thunderbird has not been used to send mail since 1/30/18 (before this problem started). Thunderbird did install an update that I must have downloaded but not installed (52.5.2 32 bit). I then sent a message and got the extra question marks, so it doesn't seem to be due to change I made on 2/19/18 on the windows 10 laptop. 3) my outgoing mail server is outbound.att.net. I also tried smtp.sbcglobal.yahoo.com (which my wife uses with a Mac with no problems) and I get the same double question marks. 4) I get this problem in newly written messages from my account and also replies. 5) I tested by reading messages in my yahoo webmail and see the extra question marks there as well as in Thunderbird. 6) I see the extra question marks if I view the raw message (in either yahoo webmail or thunderbird "view->message source".) If I create a message that has something like bullet points in it, so that the raw message has both plain text and HTML, the extra question marks are in both the plain text and HTML portions of the raw message. 7) I DON'T get the extra question marks in my signature if I put some double spaces there when I am composing the message, but in the same message I DO get the extra question marks in the body. 8) The messages in my sent folder look fine, both as displayed and when I look at "message source". 9) A few weeks ago I had a problem where if I replied to a message that came from an outlook user, the messages would get � in them. I changed the default encoding from western to unicode and that seem to fix the problem. Note--I didn't take great notes when I did this, so I don't know if I just changed the encoding at that time in the View->text encoding menu or in the options panel. 10) I don't think I changed anything to create this problem, but I may have played around with the "view->text encoding". I have two active accounts in this profile (but both use the same outgoing server). 11) I found this support thread, which gave me trouble shooting ideas: http://forums.mozillazine.org/viewtopic.php?f=39&t=2886143 It is for a similar problem, but I see the double question marks when I view the source and this guy didn't seem to.

Thanks!

stuart

Two days ago my outgoing emails started to have question marks inserted wherever I had a double space. (I use double spaces after periods at the end of sentences.) This happened suddenly--a message I sent on 2/19/18 at 8:26 pm (PST) was fine (I could see what my outgoing message looked like when the recipient replied) and the next message I sent at 9:26 pm had double question marks after every period in my part of the message when the recipient replied. In both cases the recipients text in the replies was fine. Here is an excerpt from the first message where this showed up: Sorry for not responding sooner.?? Belated thanks for a great visit!?? Pat--socks I'm using TB 52.6.0 (32-bit) on a windows 10 machine (presumably 64 bit). I've done some troubleshooting but haven't made much progress: 1) If I change the outbound and incoming encoding from unicode to western (Tools->Options->Display->Formatting->advanced->text encoding) I get single question marks inserted, not double. 2) Here is the weird thing--I just fired up an old windows 7 laptop where thunderbird has not been used to send mail since 1/30/18 (before this problem started). Thunderbird did install an update that I must have downloaded but not installed (52.5.2 32 bit). I then sent a message and got the extra question marks, so it doesn't seem to be due to change I made on 2/19/18 on the windows 10 laptop. 3) my outgoing mail server is outbound.att.net. I also tried smtp.sbcglobal.yahoo.com (which my wife uses with a Mac with no problems) and I get the same double question marks. 4) I get this problem in newly written messages from my account and also replies. 5) I tested by reading messages in my yahoo webmail and see the extra question marks there as well as in Thunderbird. 6) I see the extra question marks if I view the raw message (in either yahoo webmail or thunderbird "view->message source".) If I create a message that has something like bullet points in it, so that the raw message has both plain text and HTML, the extra question marks are in both the plain text and HTML portions of the raw message. 7) I DON'T get the extra question marks in my signature if I put some double spaces there when I am composing the message, but in the same message I DO get the extra question marks in the body. 8) The messages in my sent folder look fine, both as displayed and when I look at "message source". 9) A few weeks ago I had a problem where if I replied to a message that came from an outlook user, the messages would get � in them. I changed the default encoding from western to unicode and that seem to fix the problem. Note--I didn't take great notes when I did this, so I don't know if I just changed the encoding at that time in the View->text encoding menu or in the options panel. 10) I don't think I changed anything to create this problem, but I may have played around with the "view->text encoding". I have two active accounts in this profile (but both use the same outgoing server). 11) I found this support thread, which gave me trouble shooting ideas: http://forums.mozillazine.org/viewtopic.php?f=39&t=2886143 It is for a similar problem, but I see the double question marks when I view the source and this guy didn't seem to. Thanks! stuart

All Replies (4)

more options
more options

Jeff--thanks for pointing me to the forum where this is being discussed. So glad to hear this is an ATT/Yahoo problem and not thunderbird. Wish I had found the discussion of the problem before spending hours today trying to troubleshoot and fix!

Others who land on this thread--follow JeffL's link and then look for link on that thread for a detailed discussion.

more options

Did you try the config editor setting?

mail.strictly_mime set to true

more options

Thanks Zenos! It works.

Go to the Configuration Editor (For newbies - Tools, Options, Advanced, General, Config Editor). Scroll down to mail.strictly_meme Click on it to change if from False to TRUE.