This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trying to sign in to Firefox sync, I know my password is correct, but doesn't work. Don't want to reset password. Advise please.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه guigs

briancc4856
briancc4856
more options

I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

All Replies (2)

FredMcD
FredMcD
more options

I called an administrator. Please wait

guigs
guigs
more options

Hi there,

I understand that you are trying to sign in to your Firefox account from a mobile device, however, you do not want to reset your password.

Is there another device that you can sync the account to successfully? I would try that first to see if it is a cache issue on the mobile browser.

Second, please try these two different places to log into sync from the mobile device:

  1. From the Preferences menu from Firefox
  2. From this link https://accounts.firefox.com/

Did any of these help?

Modified by guigs