Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The add-on LastPass no longer signs in when Firefox is started.

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه Wavetrain

LannyF
LannyF
more options

I have to select the LastPass icon and manually sign on now. Previously, it signed on automatically.

I've tried removing the add-on and reinstalling...no help. The problem has persisted across several Firefox revisions. I tried the add-on with Microsoft Edge and it signs on fine there...so I'm assuming it's a FF problem.

I've resisted uninstalling and reinstalling FF. This is a major deal since the new version doesn't have some of the add-ons available in older versions. I'd have to install a older version, then the add-ons, then upgrade to the current FF.

I have to select the LastPass icon and manually sign on now. Previously, it signed on automatically. I've tried removing the add-on and reinstalling...no help. The problem has persisted across several Firefox revisions. I tried the add-on with Microsoft Edge and it signs on fine there...so I'm assuming it's a FF problem. I've resisted uninstalling and reinstalling FF. This is a major deal since the new version doesn't have some of the add-ons available in older versions. I'd have to install a older version, then the add-ons, then upgrade to the current FF.

All Replies (2)

Shadow110
Shadow110
more options

Hi, please see this page for Last Passes Support Site and Email : https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/ Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. Please use the Support link and the contact Link.

If you decide that it is a Firefox Issue then please be prepared for a Refresh. You can also use the above link provided to check if there is new versions of your add-ons available or replacements that duplicate what they did.

Please let us know if this solved your issue or if need further assistance.

Wavetrain
Wavetrain
more options

I have the same issue. LastPass support say it's not them and FF say it's not them. However Lastpass works OK and remembers my login email on both Chrome and Internet Expolorer11. Another person says it's OK with MS Edge. I suppose that like others have said it is easy to resolve by using Chrome or IE but somehow that doesn't seem to be an acceptable answer as far as Firefox is concerned and I would like to think that after six months of this issue (a FF update) that Mozilla would make some attempt to resolve this issue with Lastpass.