This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

VideoDownloadHelper add-on not working

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 34 views
  • آخر ردّ كتبه FredMcD

zlloyd1
zlloyd1
more options

I had gotten sick of Firefox, and their constant updates that made nearly everything 'no longer compatible', so I switched over to Chrome. Unfortunately, Chrome browser is monumnetally insecure, so I just switched back, but I can not get the videodownloadhelper add on to function now. Instead of downloading a video file, it redirects me to a webpage telling me to add a 'companion app', but this is endless, and the videodownlhelper demands this every single time I try to use it.... It is VideoDownloadHelper 7.3.0, and Firefox 60.0.1, are they incompatible now for some reason, and if so, what is a good alternative that does actually work in Firefox please?? Thanks in advance!!

I had gotten sick of Firefox, and their constant updates that made nearly everything 'no longer compatible', so I switched over to Chrome. Unfortunately, Chrome browser is monumnetally insecure, so I just switched back, but I can not get the videodownloadhelper add on to function now. Instead of downloading a video file, it redirects me to a webpage telling me to add a 'companion app', but this is endless, and the videodownlhelper demands this every single time I try to use it.... It is VideoDownloadHelper 7.3.0, and Firefox 60.0.1, are they incompatible now for some reason, and if so, what is a good alternative that does actually work in Firefox please?? Thanks in advance!!
Attached screenshots

All Replies (2)

Shadow110
Shadow110
more options

Hi, So you have downloaded and installed the helper app and the Extension is up to date ?

Can you please check if there is a update for the helper from it's own web page.

Have you been to the Developers Support Page and seen this ? http://www.downloadhelper.net/support.php

I see other Extensions that are disabled at this time but a few of them can cause issues when enabled.

Modified by Shadow110

FredMcD
FredMcD
more options

You should contact the add-ons support. Note that several programs use that name.