We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how can I download mail-merge add-on by alexander bergmann? i just get lots of characters

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه TKor

TKor
TKor
more options

After a typical download step on Firefox (v 60.0.2 - 64 bit) for Mail-Merge, all I get is a mass of characters in Notepad. I go to Add-ons but nothing shows up in Add-ons Manager. I don't see a way to search for M-M. I don't see a way to install the download. The file is: mail_merge-4.12.0-sm+tb.xpi .... I have TB v52.8.0 - 32 bit. Both FF and TB are up to date. I've never had this problem before with any downloads. I have Windows 7. Thank you

After a typical download step on Firefox (v 60.0.2 - 64 bit) for Mail-Merge, all I get is a mass of characters in Notepad. I go to Add-ons but nothing shows up in Add-ons Manager. I don't see a way to search for M-M. I don't see a way to install the download. The file is: mail_merge-4.12.0-sm+tb.xpi .... I have TB v52.8.0 - 32 bit. Both FF and TB are up to date. I've never had this problem before with any downloads. I have Windows 7. Thank you

الحل المُختار

Why bring up Firefox if trying to install an add on to Thunderbird? They are 2 separate and independent programs.

If you have downloaded the add on open the add on tab in Thunderbird. Click Extensions. Click the icon that looks like a gear. Install from file.

Read this answer in context 👍 1

All Replies (2)

user01229325
user01229325
more options

الحل المُختار

Why bring up Firefox if trying to install an add on to Thunderbird? They are 2 separate and independent programs.

If you have downloaded the add on open the add on tab in Thunderbird. Click Extensions. Click the icon that looks like a gear. Install from file.

TKor
TKor صاحب السؤال
more options

Thank you. I downloaded from Firefox, went to Thunderbird Add-ons and proceeded with your instructions. It installed after a re-start. Problem solved!