This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

comment bar on facebook live disappears right after I start watching live such that I cannot make comments

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Shadow110

SpyKat
SpyKat
more options

While on facebook I see someone is going live and want to watch. I click on the section of the video that takes it to a larger view with comments on the right hand side. (BTW I'm on a laptop, Win 10) For about 2 seconds I can see the section at the bottom of all the comments that is available for me to make a comment. But then it disappears. So I tried using Chrome and had no problems. I don't want to use Chrome so I'm reaching out to you all with the hope someone has a fix for me. Thanks!

While on facebook I see someone is going live and want to watch. I click on the section of the video that takes it to a larger view with comments on the right hand side. (BTW I'm on a laptop, Win 10) For about 2 seconds I can see the section at the bottom of all the comments that is available for me to make a comment. But then it disappears. So I tried using Chrome and had no problems. I don't want to use Chrome so I'm reaching out to you all with the hope someone has a fix for me. Thanks!

All Replies (1)

Shadow110
Shadow110
more options

Separate Security Issue, please remove your Flash 28.0 r0 & Flash 30.0 r0 with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Reinstall Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

As no information came about your extensions please test and : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.