constant crashing
Unsubmitted Crash Reports Report ID Date Crashed 1ffd175e-dd8f-46d9-85d8-edbcae1ee565 7/29/2018 1:23 PM 27fec091-3f2d-4cae-a16b-cacf3353b70e 7/28/2018 12:12 AM 2f7c709b-e719-47f3-951e-7fc5e422cc0e 7/24/2018 3:22 PM 6eb16eee-bc50-4a85-b757-7bd12fca4d35 7/24/2018 12:24 PM 227ea6b3-ffd9-46be-971d-3901cdf0b560 7/23/2018 10:06 PM 7b149047-63b0-4cd9-9543-b1c685171a79 7/23/2018 10:06 PM 88f609e8-d035-4b6e-8814-7037a6d18999 7/23/2018 10:06 PM 8623ba81-13c3-4755-b343-8bc71adca7a7 7/23/2018 8:06 PM 3c33bab2-b65f-4772-b601-5052e964c945 7/17/2018 8:38 AM bba2abc5-e947-435c-9637-1640593d1b1d 7/13/2018 10:44 PM 2926b6ce-ff41-4eab-a214-b729c237788f 7/13/2018 10:43 PM f45f9cda-0d54-4552-a9ef-88af9148401d 7/9/2018 7:58 AM c88286bc-d11e-4a1f-b976-81282c09aa01 6/30/2018 9:21 PM 8bde3f76-85a4-4e02-9986-1a81accb26e4 6/30/2018 8:57 PM 2a4fa093-f334-46ec-9a02-e3ed45ff2ec0 6/30/2018 8:57 PM 7ae3d602-e024-4043-96fa-55094d599446 6/30/2018 7:05 PM 4352caa9-2c3c-4344-b7d0-22452eb2a7d8 6/30/2018 7:49 AM 6c642b9f-9f1e-4091-b421-441da807080c 6/26/2018 12:04 PM e61d697c-bafe-4c2b-b103-1415de66da7f 6/20/2018 9:49 PM d6c0762f-a7dc-4087-9229-7c9d715420b4 6/20/2018 9:51 AM
the list goes on and on and on! I need some guidance . thanks
All Replies (6)
Hi, please these are needed : Make sure to include the bp- as pictured :
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-bc39a257-e01d-496a-b040-327750180730 7/30/2018 10:19 AM bp-e58bf29f-4941-471f-9968-0e5400180730 7/30/2018 10:19 AM bp-88b33014-659c-4cff-80a5-5eba70180730 7/30/2018 10:18 AM bp-51545b8d-6524-4104-9f39-708e50180730 7/30/2018 10:18 AM bp-06db350f-4c38-40ee-aff9-e1e500180730
thank you for your help
bp-bc39a257-e01d-496a-b040-327750180730 bp-e58bf29f-4941-471f-9968-0e5400180730
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::jit::ExceptionHandlerBailout
System Memory Use Percentage 92
Cabinet.dll = Windows
propsys.dll = Microsoft Property System
d3d9.dll
msmpeg2vdec.dll
mfperfhelper.dll
d3dcompiler_47.dll
MSVP9DEC.dll
MSAudDecMFT.dll
evr.dll
and 20 others
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? +++++++++++++++++++++++++++++++++++++++++++++++++++ https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Hi Fred, the crashes randomly occur when using firefox so I can use the browser than gah! So going to safe mode not sure if I will see a difference unless I stay on it? Still I should go to safe mode? Ill try anything. thanks. I feel like when there is pictures on the site it tends to happen . did those crash reports mean anything to you?
Not enough ram : Available Page File 3,452,928 bytes (3.45 MB) Available Physical Memory 474,595,328 bytes (474.6 MB)
To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a check mark in the box) the setting to Prevent Accessibility Services from accessing your browser.
Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.
Only Disable as last resort.
Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false
Only move to esr if low ram and old system.
Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.
If do please :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Optimize Windows 10 : Turn off, uninstall all things not needed or used :
- https://www.windowscentral.com/15-tips-increase-performance-windows-10
- https://www.tenforums.com/tutorials/26120-optimize-performance-windows-10-a.html
Please let us know if this solved your issue or if need further assistance.