This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Login problem

  • 3 ردود
  • 1 has this problem
  • 7 views
  • آخر ردّ كتبه Ken

Ken
Ken
more options

I am trying to log in to Firefox 62.0 on my but cannot get pass entering my email address. When I type in my email and hit next the words 'Email or Phone ' move over top of my login email UID and does not go to screen to enter password. Can you help me. I can find nothing on the support pages.

below is images of the screen and what happens after I enter my login and hit next in Login 2 image. It freezes there and will not allow me to enter password.

Please help, I hate using IE 11 because it is so slow awkward to use!

Thanks

I am trying to log in to Firefox 62.0 on my but cannot get pass entering my email address. When I type in my email and hit next the words 'Email or Phone ' move over top of my login email UID and does not go to screen to enter password. Can you help me. I can find nothing on the support pages. below is images of the screen and what happens after I enter my login and hit next in Login 2 image. It freezes there and will not allow me to enter password. Please help, I hate using IE 11 because it is so slow awkward to use! Thanks
Attached screenshots

All Replies (3)

FredMcD
FredMcD
more options

Try pressing <Tab> instead. Also, try the <Escape> key.

Ken
Ken صاحب السؤال
more options

It did not work! I have tried uninstalling and re-installing Firefox Quantum 62.0 twice. It did not help!

Ken
Ken صاحب السؤال
more options

Here are images that will show you what is happening at login page.

Login - This is what appears when I go to login page. Notice the words 'Email or Phone' lies within the UID box.

login 1 - I entered my email address and words 'Email or Phone' move above the UID box where they should be all along.

Login 2 - After hitting 'Next button' the words "Email or Phone appear on top of my email address in the UID box and will not let me go to password login.

Your solution did not work and uninstalling and re-installing did not work.

I believe there is a problem with in the coding, but probably wrong. Not real tech savvy anymore.