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I can't recover my firefox account after a long time offline. I know my credentials but system doesn't allow me in!

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 12 views
  • آخر ردّ كتبه FredMcD

ggolmayo
ggolmayo
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I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account.

And I know my password, because I always use a Password Manager, so I never forget any login credential.

I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut.

Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account. And I know my password, because I always use a Password Manager, so I never forget any login credential. I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut. Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

All Replies (2)

Shadow110
Shadow110
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Hi, if you had themes and are still in use on https://addons.mozilla.org/firefox/ then log in there.

You have logged in now here. We do not have the information your requesting. Volunteer Support knows nothing to help you recover a old account.

FredMcD
FredMcD
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I called for more help.