This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to receive messages from one sender; however, they can receive mine.

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 8 views
  • آخر ردّ كتبه junctionshamus

junctionshamus
junctionshamus
more options

I've checked my junk mail filter, she's not there anywhere.

I sent her two test text messages. She received them and tried to reply, to no avail.

We're part of the same listserve, and I can receive the messages she sends through them as the group. I don't know if that's germane to the situation, but another consideration.

Thank you,

Bob

I've checked my junk mail filter, she's not there anywhere. I sent her two test text messages. She received them and tried to reply, to no avail. We're part of the same listserve, and I can receive the messages she sends through them as the group. I don't know if that's germane to the situation, but another consideration. Thank you, Bob

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

my guess is your mail provider is the problem, but that is usually restricted to ISP mail providers. the big free ones like gmail, yahoo and hotmail usually do not have the same deliverability issues, unless the from address in in a blacklisted domain.

junctionshamus
junctionshamus صاحب السؤال
more options

Thank you, Matt. Tried to contact my blocked sender and received this through FB messenger:

Forwarded it to my ISP. We'll see what happens.

<xxx@acsol.net>: host d9770a.ess.barracudanetworks.com[209.222.xx.xx] 

   said: 550 permanent failure for one or more recipients
   (xxx@acsol.net:blocked) (in reply to end of DATA command)

message/delivery-status

Reporting-MTA: dns; mail-40132.protonmail.ch X-Postfix-Queue-ID: BC976200964A X-Postfix-Sender: rfc822; xxx@xxx.com Arrival-Date: Mon, 10 Sep 2018 15:06:35 +0000 (UTC)

Final-Recipient: rfc822; xxx@acsol.net Original-Recipient: rfc822;xxx@acsol.net Action: failed Status: 5.0.0 Remote-MTA: dns; d9770a.ess.barracudanetworks.com Diagnostic-Code: smtp; 550 permanent failure for one or more recipients 

   (xxx@acsol.net:blocked)

message/rfc822 209.222.xxx.xxx 209.222.xxx.xxx