This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how many times must I mark an email as not junk before thunderbird will believe me?

  • 1 (رد واحد)
  • 1 has this problem
  • 14 views
  • آخر ردّ كتبه user01229325

more options

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

All Replies (1)

more options

You sure it is Thunderbird doing this? Yahoo is well known to play this game. If you move this email out of the inbox and into a different folder does it still get marked as junk? What do you have the Thunderbird junk controls set to do? Mark as junk and leave in the inbox or mark as junk and move to a junk folder?