Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Successfully logged in but no sync

HamburgerJungeJr
HamburgerJungeJr
more options

I' currently trying to get Firefox Sync on my Android Tablet (7.1.2, LineageOS) working. On my PC (Windows & Ubuntu) as well as on my mobile (Android 7.1.2, LineageOS, Firefox Nightly) I was able to login to Firefox sync but on my tablet I'm not able to use Sync.

After logging in with my email & password and inserting my 2FA it says Firesox is connected but in the Firefox-settings there is no account shown. Also in my device settings there is no Firefox account listed. I've already tried using the stable Firefox and the Nightly. Also uninstalling and rebooting changed nothing. I also deactivated LineageOS' Privacymode for Firefox.

I' currently trying to get Firefox Sync on my Android Tablet (7.1.2, LineageOS) working. On my PC (Windows & Ubuntu) as well as on my mobile (Android 7.1.2, LineageOS, Firefox Nightly) I was able to login to Firefox sync but on my tablet I'm not able to use Sync. After logging in with my email & password and inserting my 2FA it says Firesox is connected but in the Firefox-settings there is no account shown. Also in my device settings there is no Firefox account listed. I've already tried using the stable Firefox and the Nightly. Also uninstalling and rebooting changed nothing. I also deactivated LineageOS' Privacymode for Firefox.

الحل المُختار

I was finally able to login to my sync account. (Root needed for fix)

I noticed in the Android-logs that there was an error with an UNIQUE-key in a SQLite database.

So I checked the files /data/system_de/accounts_de.db and /data/system_ce/accounts_ce.db and noticed that records in the accounts table of accounts_de.db where missing (They should have the same id, name and type as in accounts_ce. I edited the accounts and rebooted my tablet and I was able to connect to my Firefox-Sync account.

Read this answer in context 👍 0

All Replies (1)

HamburgerJungeJr
HamburgerJungeJr صاحب السؤال
more options

الحل المُختار

I was finally able to login to my sync account. (Root needed for fix)

I noticed in the Android-logs that there was an error with an UNIQUE-key in a SQLite database.

So I checked the files /data/system_de/accounts_de.db and /data/system_ce/accounts_ce.db and noticed that records in the accounts table of accounts_de.db where missing (They should have the same id, name and type as in accounts_ce. I edited the accounts and rebooted my tablet and I was able to connect to my Firefox-Sync account.