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Since about 2 weeks, when I open Firefox Quantum 65.0, the browser window always closes after a few seconds and automatically reopens after a few seconds-W10.

RSolano
RSolano
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I usually start Firefox on the Google page and then open GMail. After a few seconds the browser window closes, and after a few seconds it reopens automatically. No error message is displayed. It's always been happening for about 2 or 3 weeks. I use Windows 10.

I usually start Firefox on the Google page and then open GMail. After a few seconds the browser window closes, and after a few seconds it reopens automatically. No error message is displayed. It's always been happening for about 2 or 3 weeks. I use Windows 10.

All Replies (3)

Keith Tysinger
Keith Tysinger
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Hello,


Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

FredMcD
FredMcD
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Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.114

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Keith Tysinger
Keith Tysinger
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I hope I am not out of line here, but I recommend that you uninstall Flash and forget about it. I consider it the buggiest software ever made and an ongoing security risk.