This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

bookmarks not available because a file is used by another program: secure software

  • 1 (رد واحد)
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه FredMcD

giussanienzo
giussanienzo
more options

When I open Mozilla Firefox I receive a message (more or less): bookmarks not avaliable because a file is used by another program, maybe a secure software. I tried all the suggestions of Firefox help but no one works. I can't see the previous bookmars neither create a new ones. When I try to import the previous security copy (any one) nothing happens

WHat can I do ? Thanks Bye

When I open Mozilla Firefox I receive a message (more or less): bookmarks not avaliable because a file is used by another program, maybe a secure software. I tried all the suggestions of Firefox help but no one works. I can't see the previous bookmars neither create a new ones. When I try to import the previous security copy (any one) nothing happens WHat can I do ? Thanks Bye

All Replies (1)

FredMcD
FredMcD
more options

Let's start by rebooting the computer.

If there is still a problem, as a test, disable your protection programs.