This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

amazon video stutters on 2 of 3 computers

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 23 views
  • آخر ردّ كتبه Fredbobo

Fredbobo
Fredbobo
more options

Installed Firefox on 3 computers yesterday.

2 computers: Widevine ver: 4.10.1146.0 not working. Windows 10: all updates.

Testing with Amazon.com video. Youtube works fine on all computers and browsers.

==

Comp 1: windows 10 pro, 64bit all updates

Firefox: Stutters NOT WORKING 

   Widevine: Version: 4.10.1146.0

Vivaldi: NOT WORKING " amazon: error 7031 

  Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

  Chrome: Widevine: Version: 4.10.1303.0

=

Comp 2: windows 10 home, 32bit all updates

Firefox: NOT WORKING 

 Video: Widevine error: will not play 
 Widevine: Version: 4.10.1146.0

Vivaldi: WORKING 

 Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

 Chrome: Widevine: Version: 4.10.1303.0
=

Comp 3: windows 10 pro, 64bit all updates

Firefox: WORKING 

 Widevine: Version: 4.10.1146.0

Vivaldi: NOT WORKING 

  Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

  Chrome: Widevine: Version: 4.10.1303.0

All three computers have Bit Defender installed.

Installed Firefox on 3 computers yesterday. 2 computers: Widevine ver: 4.10.1146.0 not working. Windows 10: all updates. Testing with Amazon.com video. Youtube works fine on all computers and browsers. ====== Comp 1: windows 10 pro, 64bit all updates Firefox: Stutters NOT WORKING Widevine: Version: 4.10.1146.0 Vivaldi: NOT WORKING " amazon: error 7031 Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 ======= Comp 2: windows 10 home, 32bit all updates Firefox: NOT WORKING Video: Widevine error: will not play Widevine: Version: 4.10.1146.0 Vivaldi: WORKING Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 =========== Comp 3: windows 10 pro, 64bit all updates Firefox: WORKING Widevine: Version: 4.10.1146.0 Vivaldi: NOT WORKING Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 All three computers have Bit Defender installed.

All Replies (2)

WestEnd
WestEnd
more options

Have you read this? I did a simple search and found this.

https://forum.vivaldi.net/topic/34979/widevine-ver-4-10-1196-0-not-working-on-win-10-64/3

Fredbobo
Fredbobo صاحب السؤال
more options

That is my thread. I have submitted a bug report. No joy yet.

Further testing: Amazon videos play on: Edge Internet Explorer Chrome Opera

Amazon videos DO NOT play on: Vivaldi  : error displayed: try updating chrome Firefox  : stutters Epic  : stutters/pauses

=====

Widevine Content Decryption Module Chrome: Version: 4.10.1303.0 Opera Version: 4.10.1146.0

Vivaldi Version: 4.10.1196.0 Firefox Version: 4.10.1146.0 Epic Version: 4.10.1146.0