Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox signin won't work on Mozilla Support

  • 1 (رد واحد)
  • 1 has this problem
  • 21 views
  • آخر ردّ كتبه the-edmeister

more options

I don't quite understand the difference between Firefox sign-ins and Mozilla sign-ins. I have an existing Firefox account, but I was unable to sign in to Mozilla support with it. I just created a Mozilla account with the same email address. Is this normal - should they be two seperate accounts with the same email address and different passwords?

I don't quite understand the difference between Firefox sign-ins and Mozilla sign-ins. I have an existing Firefox account, but I was unable to sign in to Mozilla support with it. I just created a Mozilla account with the same email address. Is this normal - should they be two seperate accounts with the same email address and different passwords?

الحل المُختار

A Firefox Account is completely separate from the account for this support forum. You may use the same email address and password for both, but there is no real advantage to doing so.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

A Firefox Account is completely separate from the account for this support forum. You may use the same email address and password for both, but there is no real advantage to doing so.