This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I no longer need a reset, but the reset screen continues to display. How do I turn it off for more than at startup?

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

One day I typed a character (no idea which) slip of the finger when I was attempting to type my master password. My master password changed to this unidentified character and It stuck. I didn't know what I had typed, and could not use my original master password.

I could get nothing else to work, so I requested a reset, knowing I would loose bookmarks and passwords. I don't know what happened after I began the reset, but I thought it was done, and I had not lost anything. My old password worked again, so I counted myself as lucky.

Now I find that everytime I open FireFox that the reset screen pops up, insisting I do a reset and loose it all. I no longer need or want a reset, but other than closing the tab, I can not turn off the reset option permanently.

One day I typed a character (no idea which) slip of the finger when I was attempting to type my master password. My master password changed to this unidentified character and It stuck. I didn't know what I had typed, and could not use my original master password. I could get nothing else to work, so I requested a reset, knowing I would loose bookmarks and passwords. I don't know what happened after I began the reset, but I thought it was done, and I had not lost anything. My old password worked again, so I counted myself as lucky. Now I find that everytime I open FireFox that the reset screen pops up, insisting I do a reset and loose it all. I no longer need or want a reset, but other than closing the tab, I can not turn off the reset option permanently.
Attached screenshots

All Replies (1)

more options

When does this come up? While surfing, start up . . . .