This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I gain access to sync my account?

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Wesley Branton

more options

When I cre as Ted my account I setup authentication with Google authentication app. But I had to replace my phone and thus lost my Girfox registration on the app. Now I cann validate via the authentication app. How to I gain the ability to gain access to my Firefox account sinc ei cannot do the authentication app and I didn't write down the 10 digit registration code when it was originally setup?

When I cre as Ted my account I setup authentication with Google authentication app. But I had to replace my phone and thus lost my Girfox registration on the app. Now I cann validate via the authentication app. How to I gain the ability to gain access to my Firefox account sinc ei cannot do the authentication app and I didn't write down the 10 digit registration code when it was originally setup?

الحل المُختار

Unfortunately, if you don't have the recovery code, you are out of luck. You will simply have to create a new account under a different email address.

See What if I'm locked out of Two-Step Authentication? for more information.

Hope this helps.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Unfortunately, if you don't have the recovery code, you are out of luck. You will simply have to create a new account under a different email address.

See What if I'm locked out of Two-Step Authentication? for more information.

Hope this helps.