This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Clear History is greyed out so I cannot clear the history. Help.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

L Wille
L Wille
more options

I am trying to open a specific website. I found that I would need to clear my history. But, it is greyed out. So, not only cannot get the website I need to open. I cannot get Firefox history to clear.

And, I found that the print screen showing the greyed out clear history area will not upload so I could show the item.

The website is up and running as I have tried to see if it was down. It was not. I did open it on another browser. But, I need to use Mozilla since I don't trust the other browsers.

I am trying to open a specific website. I found that I would need to clear my history. But, it is greyed out. So, not only cannot get the website I need to open. I cannot get Firefox history to clear. And, I found that the print screen showing the greyed out clear history area will not upload so I could show the item. The website is up and running as I have tried to see if it was down. It was not. I did open it on another browser. But, I need to use Mozilla since I don't trust the other browsers.

All Replies (2)

McCoy
McCoy
more options

Hello ziggysam2017,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' => Firefox will : choose : 'Use custom settings for history' Uncheck : 'Always use private browsing mode'

FredMcD
FredMcD
more options

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?