Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox does not load websites and does not have error msg

  • 4 ردود
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه FredMcD

more options

Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page.

Chrome works just fine for everything.

Running Win 10 17763

Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page. Chrome works just fine for everything. Running Win 10 17763

الحل المُختار

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

Read this answer in context 👍 0

All Replies (4)

more options

Hi infael, Could you try the solutions in the following article, and see if any of them help: Firefox can't load websites but other browsers can

If the problem still occurs, we'll need some more info about your Firefox setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://paste.mozilla.org and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
more options

Have you tried re-loading the page?

more options

الحل المُختار

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

more options

That was very good work. Well done.