This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Thunderbird email-client failing to send and receive emails unless closed and restarted?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه Arun

more options

When I try to send the email, it returns a message after 2-3 minutes, saying they the message couldn't be sent. This keeps happening. When I close the program (Thunderbird) to restart, it closes all its tabs but when I reopen the program, the system tells that Thunderbird is running, please close the program to restart (it shows buttons for 'close' and 'cancel'). After closing from this screen I can reopen the program and I can send my emails for sometime and then again same issue starts. I have observed that during the period of such issue it also doesn't download any new emails. I am having this issue since 2 days only. Screenshots are attached. ClientName Thunderbird Version 60.8.0 Build ID 20190703133823 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS Windows_NT 10.0

When I try to send the email, it returns a message after 2-3 minutes, saying they the message couldn't be sent. This keeps happening. When I close the program (Thunderbird) to restart, it closes all its tabs but when I reopen the program, the system tells that Thunderbird is running, please close the program to restart (it shows buttons for 'close' and 'cancel'). After closing from this screen I can reopen the program and I can send my emails for sometime and then again same issue starts. I have observed that during the period of such issue it also doesn't download any new emails. I am having this issue since 2 days only. Screenshots are attached. ClientName Thunderbird Version 60.8.0 Build ID 20190703133823 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS Windows_NT 10.0
Attached screenshots

الحل المُختار

The problem seems to have gone after an update from Thunderbird. Thank you for your efforts.

Read this answer in context 👍 0

All Replies (2)

more options

Test: Start your computer in 'Safe mode with Networking' Start Thunderbird. Run for a while to test. Do you still get same problem?

more options

الحل المُختار

The problem seems to have gone after an update from Thunderbird. Thank you for your efforts.