This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After closing Tbird on Mac, it disappeared. Now need to connect new install with old profile

  • 7 ردود
  • 2 have this problem
  • 6 views
  • آخر ردّ كتبه sfhowes

wawright6225
wawright6225
more options

Hi, I'm new to Tbird. I tried to find answers in knowledge base, but I'm stumped. I ran Tbird for 3 days, importing pop files from old gmail account and I think I can find that profile. But Tbird disappeared from the Mac when i closed it. So I re-downloaded and re-installed. Now I need to hook up the old profile (presume it knows how to connect to Gmail account and has the huge number of pop files I need to re-access). I tried using the Profile Manager but it doesn't seem to be designed to connect a new install to an existing profile. Is there some easy way to connect the new Tbird install to the profile I made the first time? Thanks for any help.

Hi, I'm new to Tbird. I tried to find answers in knowledge base, but I'm stumped. I ran Tbird for 3 days, importing pop files from old gmail account and I think I can find that profile. But Tbird disappeared from the Mac when i closed it. So I re-downloaded and re-installed. Now I need to hook up the old profile (presume it knows how to connect to Gmail account and has the huge number of pop files I need to re-access). I tried using the Profile Manager but it doesn't seem to be designed to connect a new install to an existing profile. Is there some easy way to connect the new Tbird install to the profile I made the first time? Thanks for any help.

All Replies (7)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Help/Troubleshooting Information, click about:profiles. Is there another profile listed that isn't the current Default?

wawright6225
wawright6225 صاحب السؤال
more options

I tried going down the Profile Manager path. There are three default profiles but none of them visible in PM?

Is there anyone who is offering to help others for fee? To consult?

I'm getting worried that I won't succeed in time for my situation.

Thanks,

Bill Wright

[personal info removed] - please do not post sensitive information in a PUBLIC forum.

Modified by Andrew

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you see three profiles in about:profiles, click 'Launch profile in new browser' for each of them until you find the correct one. Then, click 'Set as default profile' for that profile.

wawright6225
wawright6225 صاحب السؤال
more options

I'm sorry but I haven't figured out where to go to see 'about:profiles'. I've tried Apple Preferences, and I've downloaded Firefox, but don't see any 'about: profiles'. I've surfed with the phrase 'Launch profile in new browser' and it seems to refer to Firefox, but haven't found that phrase anywhere.

Could you outline the steps to get the 'about:profiles' so I can attempt to load the correct profile?

Thanks for your patience and your help.

sfhowes
sfhowes
  • Top 10 Contributor
more options

In TB, click Help/Troubleshooting Information, then click about:profiles at the bottom of the Application Basics section. This will open a new tab that lists the available profiles and options for each one.

wawright6225
wawright6225 صاحب السؤال
more options

Thanks to you, I've made great progress. By clicking on 'Launch profile in new browser', I was able to get my old profile operating.

There are four profiles shown:

Profile: default-release (This is the profile in use and it cannot be deleted.

Profile: default

Profile: default-release-1

Profile: default-release-2

The first one seems to be active. Should I mark it as default profile? Seems Yes, but it's unclear to me what those other ones are...

Thanks and I think I'm nearly functional again.

sfhowes
sfhowes
  • Top 10 Contributor
more options

The 2nd one is probably the one you want to keep. Set it as Default, and then you can Remove the 1st, 3rd and 4th, as long as they don't contain any useful data. But first launch them to verify.