Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How I stop getting emails to my old email address?

  • 1 (رد واحد)
  • 1 has this problem
  • 7 views
  • آخر ردّ كتبه Wesley Branton

more options

I have changed my email address, and the new one is now my login to Firefox. However I still get emails to my old address and am unable to unsubscribe from it. I cannot login with the old address as it is not my primary one. Short of uninstalling Firefox is there any solution?

I have changed my email address, and the new one is now my login to Firefox. However I still get emails to my old address and am unable to unsubscribe from it. I cannot login with the old address as it is not my primary one. Short of uninstalling Firefox is there any solution?

All Replies (1)

more options

First, it's worth noting that uninstalling Firefox won't help because it has nothing to do with the Mozilla mailing system.

This is a known issue. Some emails don't get unsubscribed once you change the address associated to your Firefox Account and the unsubscribe button at the bottom of the email requires you to login to change the setting.

The workaround is to go to Mozilla's email preference center. There you enter your email address that you want to manage and you will get a link in your email to the page where you can manage your subscription status to all Mozilla newsletters.

Under some circumstances, I have seen users whose management page tells them that they aren't subscribed to Firefox Account emails. If that's the case, usually if you subscribe, save the changes and then unsubscribe it will set it into the correct unsubscribed state.

Hope this helps.