This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Sent and Trash folders (vers. 68.4.2 (32-bit)) have been emptied -- why?

  • 1 (رد واحد)
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه Matt

virsto
virsto
more options

I started my Thunderbird, created and sent an email. I then looked in the Sent folder and found it was empty. I know that there was several thousand emails in this folder a few days ago. The Trash folder was also empty. Note, some new folders were created but not by me -- Sent (2) and sent-mail (these had very old emails in them from 2014). A Trash10 folder was also created that is also empty.

I started my Thunderbird, created and sent an email. I then looked in the Sent folder and found it was empty. I know that there was several thousand emails in this folder a few days ago. The Trash folder was also empty. Note, some new folders were created but not by me -- Sent (2) and sent-mail (these had very old emails in them from 2014). A Trash10 folder was also created that is also empty.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I think you can probably look to your anti virus for all of your problems. We generally suggest you create an exclusion in them for the Thunderbird profile because they are so slow at what they do that they seriously affect how Thunderbird works, including to the point of causing new numbered folders to be created because it has the original locked up with it's scanning.

The only difference to this will probably be the sent items folder. This is usually a clue you are connected to a Microsoft mail server using IMAP protocol. Did you perhaps recently change to IMAP?