This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs does not access internet

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه CNCC

more options

The Firefox page opens and hangs. the menu opens but clicking on anything does nothing.

The Firefox page opens and hangs. the menu opens but clicking on anything does nothing.

الحل المُختار

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

Read this answer in context 👍 1

All Replies (3)

more options

الحل المُختار

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

more options

Yes, unchecking the compatibility mode allows firefox to open normally.

more options

Looks like a widespread problem with Firefox 70s being incompatible with Win 7 Compatibility Mode or on Windows 7 system like mine.