This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem with Backup, Thunderbird still wants me to create new account after copy the Backup files

  • 3 ردود
  • 1 has this problem
  • 18 views
  • آخر ردّ كتبه Toad-Hall

novesori
novesori
more options

Hello,

Yesterday I installed new windows on my PC and made a Thunderbird Backup like described in the Support. Copied the whole Thunderbird Order in "Roaming", installed a fresh copy of Thunderbird, opened it, got directed to Profile Files, deleted the Thunderbird Order in "Roaming" and Copied the Backup files on the same place. After re-opening TB, it doesn't show any of my accounts and still wants me to open a new account.

I did this procedure like one year before with two computers without problems. I thought maybe I copied the backup wrong, went to my second computer, made a backup there too, but this doesn't work either.

Doesn't it work anymore with the new TB Version? Are the other methods to install a backup to a fresh installed TB? I still have a working Thunderbird Profile on my Work-PC, so make a new Backup for my Home-PC is not a problem.

Hope someone can help me here, thanks :-)

Hello, Yesterday I installed new windows on my PC and made a Thunderbird Backup like described in the Support. Copied the whole Thunderbird Order in "Roaming", installed a fresh copy of Thunderbird, opened it, got directed to Profile Files, deleted the Thunderbird Order in "Roaming" and Copied the Backup files on the same place. After re-opening TB, it doesn't show any of my accounts and still wants me to open a new account. I did this procedure like one year before with two computers without problems. I thought maybe I copied the backup wrong, went to my second computer, made a backup there too, but this doesn't work either. Doesn't it work anymore with the new TB Version? Are the other methods to install a backup to a fresh installed TB? I still have a working Thunderbird Profile on my Work-PC, so make a new Backup for my Home-PC is not a problem. Hope someone can help me here, thanks :-)

الحل المُختار

I'm presuming you copied the backup 'Roaming'/'Thunderbird' folder into the 'Roaming' folder after deleting the default one. I'm presuming you did this whilst Thunderbird was closed.

First try this: Exit Thunderbird. Access Roaming/Thunderbird/Profiles/'profile name' folder delete the 'global-messages-db.sqlite' file. Restart Thunderbird.

If it does not work: Please try the info at this link: https://thunderbirdtweaks.blogspot.com/

Read this answer in context 👍 0

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

الحل المُختار

I'm presuming you copied the backup 'Roaming'/'Thunderbird' folder into the 'Roaming' folder after deleting the default one. I'm presuming you did this whilst Thunderbird was closed.

First try this: Exit Thunderbird. Access Roaming/Thunderbird/Profiles/'profile name' folder delete the 'global-messages-db.sqlite' file. Restart Thunderbird.

If it does not work: Please try the info at this link: https://thunderbirdtweaks.blogspot.com/

novesori
novesori صاحب السؤال
more options

Hello Toad-Hall,

thank you very much. I solved my problem with your last link. It was enough to set the new imported profile as primary in the "about:profile" page. It was not mandatory the last time I did the backup, but it seems like it is with the new Thunderbird version.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Thanks for feedback. Good to hear you are up and running again.