This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get firefox homepage to call up my gmail account.

  • 3 ردود
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه garymunday

Wofford
Wofford
more options

just get a blank page. I cannot get firefox to get to google mail period. I've used my gmail page as a homepage for years, cannot any longer in the past couple of months

just get a blank page. I cannot get firefox to get to google mail period. I've used my gmail page as a homepage for years, cannot any longer in the past couple of months

الحل المُختار

I have no idea what containers are. I have always been able to send/receive gmail on firefox until a week or so ago. Now, I can only do it in "private browsing." Why?

Read this answer in context 👍 0

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Are you able to access your gmail account at all using Firefox?

What do you currently have set as your homepage?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you possibly using containers ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
garymunday
garymunday
more options

الحل المُختار

I have no idea what containers are. I have always been able to send/receive gmail on firefox until a week or so ago. Now, I can only do it in "private browsing." Why?