This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not sync cloud data to new sign-in on my desktop

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه Zeeshan

Zeeshan
Zeeshan
more options

Essentially I had to reset my PC and restore it. However I did not have the intelligence to make a copy of my Firefox data / bookmarks / passwords etc.

I always have sync turned on and I assumed that when I logged back into my account after the restore my data would sync back down. Unfortunately for the life of me I can not get firefox to sync to my browser.

It's the only PC I had with Firefox so I can even restore from a different device. I'm at a loss as to what I could possible do at this stage.

Essentially I had to reset my PC and restore it. However I did not have the intelligence to make a copy of my Firefox data / bookmarks / passwords etc. I always have sync turned on and I assumed that when I logged back into my account after the restore my data would sync back down. Unfortunately for the life of me I can not get firefox to sync to my browser. It's the only PC I had with Firefox so I can even restore from a different device. I'm at a loss as to what I could possible do at this stage.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Did you have any problem when signing in to Sync?

For instance, did you reset the password for your Firefox Account?

Zeeshan
Zeeshan صاحب السؤال
more options

Correct, it asked me to change the password which I know to be correct. Regardless I believe all my bookmark data is lost now and I can not revert back.

I logged into my laptop hoping that it was synced but instead what has happened is all the old data from my laptop has synced now to the desktop.

The end result being the data I needed has been overwritten by the older laptop sync data when I logged in there. Ultimately this means I have to start from scratch.

which I am now just going to rebuild in chrome anyway unless there is some method that allows me to revert back to historical sync data.