Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

backing up thunderbird email folders can't find %appdata%\thunderbird\profiles folder

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Stans

more options

I followed the help article on finding the %appdata%\thunderbird\profiles\ to back up to Carbonite automatically so that if I get a new computer or have a crash all of my email folders would be saved. But when I search my computer for that, it finds nothing. Can you tell me where those folders are or if it could be called something else? I have millions of email folders that I really need backed up on Carbonite! Thank you.

I followed the help article on finding the %appdata%\thunderbird\profiles\ to back up to Carbonite automatically so that if I get a new computer or have a crash all of my email folders would be saved. But when I search my computer for that, it finds nothing. Can you tell me where those folders are or if it could be called something else? I have millions of email folders that I really need backed up on Carbonite! Thank you.

الحل المُختار

What you're looking for is your current profile folder. It is named something like abcdefgh.default whereby the "abcdefgh" part is actually a string of 8 random characters. That profile folder is inside the Thunderbird\Profiles location. You can reach it faster within Thunderbird via Help > Troubleshooting Information and click the Open Folder button in the Profile Folder row.

Read this answer in context 👍 0

All Replies (3)

more options

You are using "millions" metaphorically, correct? You can open that path by pasting it into the address bar of a File Explorer window, not the searchbox, then press Enter, or use the Run box that opens when you press the Windows + R keys.

more options

Yes metaphorically millions. I have gone into file explorer and searched as well for the %appdata%\thunderbird\profile and can't find the files there either? Just need to find them to make sure backed up on Carbonite. Any help appreciated!

more options

الحل المُختار

What you're looking for is your current profile folder. It is named something like abcdefgh.default whereby the "abcdefgh" part is actually a string of 8 random characters. That profile folder is inside the Thunderbird\Profiles location. You can reach it faster within Thunderbird via Help > Troubleshooting Information and click the Open Folder button in the Profile Folder row.