This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

With new release of Thunderbird installed yesterday, I can no longer send or receive email

  • 1 (رد واحد)
  • 2 have this problem
  • 4 views
  • آخر ردّ كتبه n0nsv

cmichela
cmichela
more options

With new release of Thunderbird installed automatically yesterday, I can no longer send or receive mail in my Thunderbird client on my desktop (Windows 10) which pulls mail from rcn.com host domain. Consulted ton of technical support - all said it was an error or bug in new release Thunderbird that either needs a patch or instructions in how to fix email client. as I can receive that email on my Iphone or in Windows mail and I can see it on the RCN webmail server Anyone have that answer?

With new release of Thunderbird installed automatically yesterday, I can no longer send or receive mail in my Thunderbird client on my desktop (Windows 10) which pulls mail from rcn.com host domain. Consulted ton of technical support - all said it was an error or bug in new release Thunderbird that either needs a patch or instructions in how to fix email client. as I can receive that email on my Iphone or in Windows mail and I can see it on the RCN webmail server Anyone have that answer?

All Replies (1)

n0nsv
n0nsv
more options

cmichela,

I use Thunderbird as a client in our small office (6 people) and ran into the same issues. After the automatic 'update' to v78.4.0 two of our users immediately experienced the same issues you're outlining. We confirmed settings, cleared cookies and passwords and even went so far as to wipe and reinstall the program from those computers and use backup profiles to restore. All attempts gave us the same result.

In a last ditch effort I went nuclear on the program and removed all traces (except for the backup profile). Restarted the computer, installed TB again and manually entered the settings for the user account. Thunderbird immediately downloaded the waiting emails.

The final act was to swap the profile from the newly-made fresh install with the backup profile. Once I restarted I was hopeful that it would operate properly but I was wrong. Once again it failed to download new messages.

Now I'm thinking about making a fresh account and looking for a way to import my emails, archives and addresses from the backup. Maybe that will allow me to bypass whatever lingering settings that cause the original problems.