Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox has been crashing almost daily for the past few days.

  • 4 ردود
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه FredMcD

more options

Anybody experiencing increasing frequency of crashes?

I'm using Firefox for PC, the latest version 82.0.2 (64-bit)

Anybody experiencing increasing frequency of crashes? I'm using Firefox for PC, the latest version 82.0.2 (64-bit)

All Replies (4)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-f56f25e0-47e9-4836-ac69-c99140201031 10/30/2020, 9:58 PM View bp-b08384cc-1ebb-471a-8943-f77f00201031 10/30/2020, 9:58 PM View bp-42a42aac-7b63-4a66-b09e-c6da70201031 10/30/2020, 9:58 PM View

Just want to add that I find I have to close and reopen Firefox after a few days as it seems to require more and more resources until the whole PC crashes. That issue has been going on for quite some time but I put up with it because I won't use any other browser.

Thanks for your help.

more options

Product Firefox Release Channel release Version 82.0.2 Build ID 20201027185343 (2020-10-27) Buildhub data OS Windows 8.1 OS Version 6.3.9600

bp-f56f25e0-47e9-4836-ac69-c99140201031 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::OrderedHashMap<T>::put<T>

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for MonoTypeBuffer::put.

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere +++++++++++++++++++++++++++++++++++++++++++++ bp-b08384cc-1ebb-471a-8943-f77f00201031 bp-42a42aac-7b63-4a66-b09e-c6da70201031

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

DropboxExt64.46.0.dll = Dropbox

WRusr.dll = Webroot SecureAnywhere

more options

Update Webroot. If the problem continues, disable it.