Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The reCAPTCHA was invalid, won't pop up the window

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

Barbara
Barbara
more options

Can't use Firefox on certain websites that have reCAPTCHA. I click the box "I'm not a robot" and the window doesn't pop up for me to select the pictures of the bridges or crosswalks or whatever. I have to go Microsoft Edge for these types of websites. This is one of them. https://www.relaxdds.com/contact-dentist I filled out the online form, clicked the box for "I'm not a robot" and it gave me an error "The reCAPTCHA was invalid. Go back and try it again." So I used Microsoft Edge and it worked. The pop up window appeared and i was able to continue on. How do I fix this in Firefox?

Can't use Firefox on certain websites that have reCAPTCHA. I click the box "I'm not a robot" and the window doesn't pop up for me to select the pictures of the bridges or crosswalks or whatever. I have to go Microsoft Edge for these types of websites. This is one of them. https://www.relaxdds.com/contact-dentist I filled out the online form, clicked the box for "I'm not a robot" and it gave me an error "The reCAPTCHA was invalid. Go back and try it again." So I used Microsoft Edge and it worked. The pop up window appeared and i was able to continue on. How do I fix this in Firefox?

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.