This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Send or revieve emails

  • 10 ردود
  • 2 have this problem
  • 16 views
  • آخر ردّ كتبه Leeann3692

more options

I have not been able to send or receive emails from one of my 3 email accounts for 2 months. AT&T webmail works. This is the message I am getting: Sending of password for user [email]@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. I cam not take a screenshot.

I have not been able to send or receive emails from one of my 3 email accounts for 2 months. AT&T webmail works. This is the message I am getting: Sending of password for user [email]@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. I cam not take a screenshot.

Modified by Andrew

All Replies (10)

more options

Create a secure mail key on the AT&T site, remove the passwords from Saved Passwords in Options/Privacy & Security, restart TB, enter the key instead of the password when prompted.

https://support.mozilla.org/en-US/questions/1313640

more options

I added a secure mail key AT&T removed the old password, the issue is there was nothing in Thunderbird to add the new password it removed my account from the password list and does not give me an option to add a new password i.e the secutre mail key.

more options

After the passwords are removed and TB is restarted, you will be prompted to enter a password at the next connection. Enter the key instead of the account password.

more options

There was no prompt to enter a password when I opened up a new connection to TB all I got was the same error message in my original question.

more options

What is the antivirus? If it's not Windows Defender, remove it temporarily. If you're using a VPN, disable it during mail operations. If you have an external app managing passwords, possibly part of a security suite, disable its connection with TB.

more options

I only have Malwarebytes forever and it does not effect my other two email accounts. I am no using a VPN and no external app managing passwords. My TB is on a desktop computer.

more options

What do you have for the server settings? They should be inbound.att.net on 995, SSL/TLS, normal password; outbound.att.net on 465, SSL/TLS, normal password.

more options

inbound.att.net on 995, SSL/TLS, normal password.

more options

After checking the mail many times I finally got the prompt to fill out my new password. I entered my new mail key and got the same issue. Same error message: Sending of password for user [email]@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.

Modified by Andrew

more options

After checking the mail many times I finally got the prompt to add a password and entered the mail key. Still not working I got the same error message: Sending of password for user [email]@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. Again issue with TB.

Modified by Andrew