Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Media Playback Aborted

  • 1 (رد واحد)
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه FredMcD

more options

I cannot seem to figure out why all of sudden I cannot watch videos on VIKI. I cleared my cookies and cache, and then started having this issue. Is there something on my end that I need to re-download?

I cannot seem to figure out why all of sudden I cannot watch videos on VIKI. I cleared my cookies and cache, and then started having this issue. Is there something on my end that I need to re-download?
Attached screenshots

All Replies (1)

more options

If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows