This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issue with Mailto links requiring Thunderbird to close

  • 7 ردود
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه shop29

more options

When clicking on a mailto: link in a browser I get this mssg: "Thunderbird is already running, but is not responding." then prompts to close Thunderbird before I can send the email.

When clicking on a mailto: link in a browser I get this mssg: "Thunderbird is already running, but is not responding." then prompts to close Thunderbird before I can send the email.

All Replies (7)

more options

Were you aware that Thunderbird was running? That is you closed it earlier and there is still a process running without an open window. Perhaps hung there.

Or is this when you have Thunderbird open, but it is not responding for some reason?

more options

Thunderbird was running, and typically is, when the computer is on. When clicking a Mailto link on any browser I get that error message and have to close TB before any emails can be sent. Then I have to restart TB to get to where I was.

more options

Sorry, I just checked other browsers and the issue is only when clicking links within Firefox.

more options

shop29 said

Sorry, I just checked other browsers and the issue is only when clicking links within Firefox.

Did you fix it in FF? I have the same issue.

more options

I still have the issue and have not received any other replies.

more options

shop29 said

I still have the issue and have not received any other replies.

I asked a question, you did not reply. I guess that is because you decided a conversation was not going to happen. Don't expect replies if you don't answer questions.

more options

Matt, I sent a reply 5 minutes after you asked the question: Thunderbird was running, and typically is, when the computer is on. When clicking a Mailto link on any browser I get that error message and have to close TB before any emails can be sent. Then I have to restart TB to get to where I was. Then I corrected it with another reply: "Sorry, I just checked other browsers and the issue is only when clicking links within Firefox."