This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

upgrading from 78.6.1 to 78.7.0

meharilogs
meharilogs
more options

After upgrading to 78.7.0 I cannot open Thunderbird because "platform 78.6.1 is not compatible with 78.7.0". Previously Thunderbird was running. What can I have to do? Tks

After upgrading to 78.7.0 I cannot open Thunderbird because "platform 78.6.1 is not compatible with 78.7.0". Previously Thunderbird was running. What can I have to do? Tks

All Replies (1)

День сумо
День сумо
more options

Hello there We have read your message. We try to help you.

try to Start Thunderbird in safe mode. http://kb.mozillazine.org/Safe_mode That is how you indentify your problem with software for Thunderbird use.

go to the add- onn manager or extensions search and look for an extension named Xul Runner or everything that looks like it. If there is some extension add- on remove it and try to restart thunderbird again

Or reinstall Thunderbird after deleting every profile of the software from Thunderbird. A fresh install.

C:\Program Files\Mozilla Thunderbird\ C:\Program Files (x86)\Mozilla Thunderbird\'

Try to use 64-bits Software? 32-bits is possible oke.


Greetings Firefox volunteer.

Modified by День сумо