We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF repeatedly wants permissions to Install Helper Tool on startup.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه ksmith6

ksmith6
ksmith6
more options

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Haven't heard about it. Can you attach a screenshot of this prompt? Thanks.

ksmith6
ksmith6 صاحب السؤال
more options

Apologies for the delayed response. I was traveling for a couple of weeks. Screenshots attached.

If it is simply prompting to install an update, IMO, it is a misleading/confusing message because I'm thinking a "Helper Tool" is along the lines of an Add On to the toolbar that I can choose to install or skip. Very different than a software update.

Modified by ksmith6