Application Basics

   Name: Thunderbird
   Version: 78.10.0
   Build ID: 20210415215055
   Distribution ID: ubuntu-snap-build

   Update Channel: release
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.10.0
   OS: Linux 5.4.0-72-generic

   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Active
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmx.net:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmx.net:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.gmx.net:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions

     Name
     Version
     Enabled
     ID

       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org

       Google
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Window Protocol: x11
     Desktop Environment: gnome
     Target Frame Rate: 60

     GPU #1
     Active: Yes
     Description: AMD POLARIS11 (DRM 3.35.0, 5.4.0-72-generic, LLVM 10.0.0)
     Vendor ID: 0x1002
     Device ID: 0x67ff
     Driver Vendor: mesa/radeonsi
     Driver Version: 20.0.8.0
     RAM: 4096

   GPU #2

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     CairoUseXRender: 0
     CMSOutputProfile: Empty profile data
     Display0: 1920x1080 default
     DisplayCount: 1

     Decision Log
     HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_QUALIFIED: denied by env: Not on allowlist
     WEBRENDER_COMPOSITOR: disabled by default: Disabled by default
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     OMTP: blocked by runtime: OMTP blocked by safe-mode
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: pulse-rust
     Max Channels: 2
     Preferred Sample Rate: 44100
     Roundtrip latency (standard deviation): ...

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       HDA ATI HDMI Digital Stereo (HDMI 4)
       /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card2
       Advanced Micro Devices, Inc. [AMD/ATI]
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 1 - 384000
       0 - 0

       Audio Adapter Analog Stereo
       /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1
       C-Media Electronics, Inc.
       Enabled
       All
       default: S16LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 1 - 384000
       0 - 0

       Built-in Audio Analog Surround 5.1
       /devices/pci0000:00/0000:00:14.2/sound/card0
       Advanced Micro Devices, Inc. [AMD/ATI]
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       6
       default: 44100, support: 1 - 384000
       0 - 0

     Media Capabilities

     Enumerate database

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Monitor of HDA ATI HDMI Digital Stereo (HDMI 4)
       /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card2
       Advanced Micro Devices, Inc. [AMD/ATI]
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 1 - 384000
       0 - 0

       Monitor of Audio Adapter Analog Stereo
       /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1
       C-Media Electronics, Inc.
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 1 - 384000
       0 - 0

       Audio Adapter Analog Mono
       /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1
       C-Media Electronics, Inc.
       Enabled
       All
       default: S16LE, support: S16LE S16BE F32LE F32BE
       1
       default: 44100, support: 1 - 384000
       0 - 0

       Monitor of Built-in Audio Analog Surround 5.1
       /devices/pci0000:00/0000:00:14.2/sound/card0
       Advanced Micro Devices, Inc. [AMD/ATI]
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       6
       default: 44100, support: 1 - 384000
       0 - 0

       Built-in Audio Analog Stereo
       /devices/pci0000:00/0000:00:14.2/sound/card0
       Advanced Micro Devices, Inc. [AMD/ATI]
       Enabled
       None
       default: S16LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 1 - 384000
       0 - 0

 Important Modified Preferences

   browser.cache.disk.amount_written: 42803
   browser.cache.disk.capacity: 890880
   browser.cache.disk.filesystem_reported: 1
   extensions.lastAppVersion: 78.10.0
   idle.lastDailyNotification: 1619576181
   places.database.lastMaintenance: 1619384440
   places.history.expiration.transient_current_max_pages: 112348
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1619607917
   security.remote_settings.intermediates.checked: 1619607917
   security.sandbox.plugin.tempDirSuffix: 209538cd-c71c-4412-ba09-717f27ee10f8
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1618130836

 Important Locked Preferences

   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.25.1
     4.25.1

     NSS
     3.53.1
     3.53.1

     NSSSMIME
     3.53.1
     3.53.1

     NSSSSL
     3.53.1
     3.53.1

     NSSUTIL
     3.53.1
     3.53.1

 Sandbox

   Seccomp-BPF (System Call Filtering): true
   Seccomp Thread Synchronization: true
   User Namespaces: true
   Content Process Sandboxing: true
   Media Plugin Sandboxing: true
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 0

 Rejected System Calls

     #
     Seconds Ago
     PID
     TID
     Process Type
     Syscall
     Arguments

 Startup Cache

   Disk Cache Path: /home/l/snap/thunderbird/common/.cache/thunderbird/joiogcfa.default/startupCache/startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["de-DE"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["de-DE"]

Hey got problem to use attachments on Thunderbird. I click on the button, and nothing happens. Any Ideas? Dont want to reconfigurate the emails and try to reinstall..., Greetz Application Basics Name: Thunderbird Version: 78.10.0 Build ID: 20210415215055 Distribution ID: ubuntu-snap-build Update Channel: release User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Thunderbird/78.10.0 OS: Linux 5.4.0-72-generic Multiprocess Windows: 0/0 Disabled Remote Processes: 0 Enterprise Policies: Active Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmx.net:993, SSL, passwordCleartext OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.gmx.net:993, SSL, passwordCleartext OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.gmx.net:993, SSL, passwordCleartext OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days Remote Processes Type: Count Extensions Name Version Enabled ID Amazon.com 1.1 true amazondotcom@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Security Software Type: Name Antivirus: Antispyware: Firewall: Graphics Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: gnome Target Frame Rate: 60 GPU #1 Active: Yes Description: AMD POLARIS11 (DRM 3.35.0, 5.4.0-72-generic, LLVM 10.0.0) Vendor ID: 0x1002 Device ID: 0x67ff Driver Vendor: mesa/radeonsi Driver Version: 20.0.8.0 RAM: 4096 GPU #2 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CairoUseXRender: 0 CMSOutputProfile: Empty profile data Display0: 1920x1080 default DisplayCount: 1 Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: denied by env: Not on allowlist WEBRENDER_COMPOSITOR: disabled by default: Disabled by default WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature OMTP: blocked by runtime: OMTP blocked by safe-mode WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): ... Output Devices Name Group Vendor State Preferred Format Channels Rate Latency HDA ATI HDMI Digital Stereo (HDMI 4) /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card2 Advanced Micro Devices, Inc. [AMD/ATI] Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Audio Adapter Analog Stereo /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1 C-Media Electronics, Inc. Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Built-in Audio Analog Surround 5.1 /devices/pci0000:00/0000:00:14.2/sound/card0 Advanced Micro Devices, Inc. [AMD/ATI] Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 6 default: 44100, support: 1 - 384000 0 - 0 Media Capabilities Enumerate database Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Monitor of HDA ATI HDMI Digital Stereo (HDMI 4) /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card2 Advanced Micro Devices, Inc. [AMD/ATI] Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Monitor of Audio Adapter Analog Stereo /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1 C-Media Electronics, Inc. Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Audio Adapter Analog Mono /devices/pci0000:00/0000:00:13.0/usb5/5-5/5-5:1.0/sound/card1 C-Media Electronics, Inc. Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 1 default: 44100, support: 1 - 384000 0 - 0 Monitor of Built-in Audio Analog Surround 5.1 /devices/pci0000:00/0000:00:14.2/sound/card0 Advanced Micro Devices, Inc. [AMD/ATI] Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 6 default: 44100, support: 1 - 384000 0 - 0 Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:14.2/sound/card0 Advanced Micro Devices, Inc. [AMD/ATI] Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Important Modified Preferences browser.cache.disk.amount_written: 42803 browser.cache.disk.capacity: 890880 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 78.10.0 idle.lastDailyNotification: 1619576181 places.database.lastMaintenance: 1619384440 places.history.expiration.transient_current_max_pages: 112348 privacy.purge_trackers.date_in_cookie_database: 0 security.remote_settings.crlite_filters.checked: 1619607917 security.remote_settings.intermediates.checked: 1619607917 security.sandbox.plugin.tempDirSuffix: 209538cd-c71c-4412-ba09-717f27ee10f8 signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1618130836 Important Locked Preferences dom.ipc.processCount.webIsolated: 1 fission.autostart: false Places Database Accessibility Activated: false Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.25.1 4.25.1 NSS 3.53.1 3.53.1 NSSSMIME 3.53.1 3.53.1 NSSSSL 3.53.1 3.53.1 NSSUTIL 3.53.1 3.53.1 Sandbox Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 0 Rejected System Calls # Seconds Ago PID TID Process Type Syscall Arguments Startup Cache Disk Cache Path: /home/l/snap/thunderbird/common/.cache/thunderbird/joiogcfa.default/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false Internationalization & Localization Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["de-DE"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["de-DE"]