Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Freezing

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

more options

Hello, I have a really annoying problem with Firefox. Many times when I try to access a bank website or similar that I have saved as a favorite, Firefox hangs up and stops responding without indication as to what may be wrong. This can happen when I open Firefox and go to the site before any other or after viewing other sites first. I have to go to the windows task manager and stop the process. After about a minute or two, I can go back, open the browser and log in to the site without any problem.

I have the browser set not to remember history (which is exactly what I want) and using Bitdefender antivurus. I am not sure if this is a common occurrence or if there is a known fix. Problem is becoming annoying enough that I considering not using Firefox any more.

Any help you can provide would be appreciated.

Thank you

Hello, I have a really annoying problem with Firefox. Many times when I try to access a bank website or similar that I have saved as a favorite, Firefox hangs up and stops responding without indication as to what may be wrong. This can happen when I open Firefox and go to the site before any other or after viewing other sites first. I have to go to the windows task manager and stop the process. After about a minute or two, I can go back, open the browser and log in to the site without any problem. I have the browser set not to remember history (which is exactly what I want) and using Bitdefender antivurus. I am not sure if this is a common occurrence or if there is a known fix. Problem is becoming annoying enough that I considering not using Firefox any more. Any help you can provide would be appreciated. Thank you

الحل المُختار

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.