We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Opening firefox is just blank white screen even when opening it in safe mode

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

wasd2k6
wasd2k6
more options

Opening firefox is just a blank white screen without borders (screenshot 1) Apparently it seems it didn't hang and it I can determine the location of the URL bar by hover the mouse and can click the location of the close button to close the window This is different from most issues since they can open it in Safe mode I can't even open in safe mode since it also shows a blank white screen (screenshot 2) I already tried uninstall and reinstalling with fresh settings but nothing works

Opening firefox is just a blank white screen without borders (screenshot 1) Apparently it seems it didn't hang and it I can determine the location of the URL bar by hover the mouse and can click the location of the close button to close the window This is different from most issues since they can open it in Safe mode I can't even open in safe mode since it also shows a blank white screen (screenshot 2) I already tried uninstall and reinstalling with fresh settings but nothing works
Attached screenshots

الحل المُختار

Anyway managed to fix it I removed flash and updated my Java and got fixed after reinstalling it

Read this answer in context 👍 0

All Replies (2)

wasd2k6
wasd2k6 صاحب السؤال
more options

الحل المُختار

Anyway managed to fix it I removed flash and updated my Java and got fixed after reinstalling it

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that this issue can be caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":