This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send email and have sent email saved into the sent email folder.

  • 1 (رد واحد)
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه sfhowes

more options

My coworker states that she can receive emails in Thunderbird but cannot send emails out properly. When she sends an email, it will not save in the "sent folder" and will continuously ask her to try to save in the "local folder".

I checked it out and messages such as "unable to communicate with peer" come up. Then Add security exception" message comes up. Then after bypassing both these messages, a message stating "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors." appears.

Recently updated Thunderbird to the latest version so I understand that configurations may need to be modified but I do not know what would need to change to fix the problem. Issues started happening around November of 2020.

Any Suggestions?

My coworker states that she can receive emails in Thunderbird but cannot send emails out properly. When she sends an email, it will not save in the "sent folder" and will continuously ask her to try to save in the "local folder". I checked it out and messages such as "unable to communicate with peer" come up. Then Add security exception" message comes up. Then after bypassing both these messages, a message stating "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors." appears. Recently updated Thunderbird to the latest version so I understand that configurations may need to be modified but I do not know what would need to change to fix the problem. Issues started happening around November of 2020. Any Suggestions?

All Replies (1)

more options

The 'unable to communicate with peer' error usually means the smtp server doesn't support the minimum version of TLS required by TB 78. The workaround is to adjust some preferences in TB to allow lower versions:

https://support.mozilla.org/en-US/kb/cannot-send-messages#w_verify-that-your-mail-server-supports-the-minimum-version-of-tls