This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Stans

the4shaws
the4shaws
more options

Hello, Outgoing emails won't send. I can receive them but nothing goes out. I receive the following message which I don't understand as my email address is correct in my account. Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication Required (VM401). Please verify that your email address is correct in your account settings and try again.

Please help.

Regards, Mike.

Hello, Outgoing emails won't send. I can receive them but nothing goes out. I receive the following message which I don't understand as my email address is correct in my account. ''Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication Required (VM401). Please verify that your email address is correct in your account settings and try again.'' Please help. Regards, Mike.

All Replies (1)

Stans
Stans
more options

Right-click your account and choose Settings. In the Account Settings tab that opens, under the Default Identity heading, click the Edit SMTP Server button. In the dialog that opens, what do you have for: Port Authentication method Connection security?