This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla crashed

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه TyDraniu

more options

Sometimes Firefox crashes suddenly and shows a window to restart Firefox or quit Firefox. After restarting the browser Close, Minimize and Restore Down buttons have disappeared. I use the dark theme, and after restarting right-click window is white.

Sometimes Firefox crashes suddenly and shows a window to restart Firefox or quit Firefox. After restarting the browser Close, Minimize and Restore Down buttons have disappeared. I use the dark theme, and after restarting right-click window is white.

All Replies (4)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Report ID: bp-a4369fbf-fb77-44b4-8ce1-3329a0211218 bp-5b1edc7a-b6b9-4738-baf3-1921f0211218 bp-900991cb-f12e-4d51-b0ae-bb3f60211218 bp-3a66e531-069a-4ca5-afff-43dd30211218 bp-9631f5bf-a2a2-4c36-93e6-8f35e0211218 bp-4db01df8-fa9e-4b5f-9c95-4a7420211111

more options

And as a workaround until this is properly fixed in snapd, try turning on the experimental feature:

snap set core experimental.refresh-app-awareness=true
more options

This is the last report ID: bp-8d25a914-7c8d-4e32-88a3-474010220103 1/3/22, 4:08 PM View


and 5 most recent Submitted Report IDs bp-a4369fbf-fb77-44b4-8ce1-3329a0211218 12/18/21, 7:20 PM View bp-5b1edc7a-b6b9-4738-baf3-1921f0211218 12/18/21, 7:20 PM View bp-900991cb-f12e-4d51-b0ae-bb3f60211218 12/18/21, 7:20 PM View bp-3a66e531-069a-4ca5-afff-43dd30211218 12/18/21, 7:20 PM View bp-9631f5bf-a2a2-4c36-93e6-8f35e0211218 12/18/21, 7:20 PM View

Modified by Amir