This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Erroneous email account

  • 9 ردود
  • 1 has this problem
  • 17 views
  • آخر ردّ كتبه david

more options

Hi all. I have two email accounts in Thunderbird, one of them was created in error, the other is extremely important containing some important client information. I want delete the erroneous account but I am terrified that if I do this it might in some way compromise my main account, as they both have the same server settings but one of them is called by my first name and the other account is called by my email address. Is there any chance that deleting the account I do not want will compromise/damage my main account ?

Thanks !

Hi all. I have two email accounts in Thunderbird, one of them was created in error, the other is extremely important containing some important client information. I want delete the erroneous account but I am terrified that if I do this it might in some way compromise my main account, as they both have the same server settings but one of them is called by my first name and the other account is called by my email address. Is there any chance that deleting the account I do not want will compromise/damage my main account ? Thanks !

الحل المُختار

Christ1's suggestion was primarily to ensure you caused no harm in your account removal. You can achieve that by simply copying to another folder on your PC. When you place a blank disc in PC, a window will likely pop up, offering a prompt on how you want to treat the disc.

Read this answer in context 👍 0

All Replies (10)

more options
Is there any chance that deleting the account I do not want will compromise/damage my main account ?

I don't think so.

Prior to deleting the erroneous account backup your entire Thunderbird profile, which you should do on a regular basis anyway. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

more options

Thank you very much. However I am not that 'techie' and do not understand how I can locate my profile and copy it if Thunderbird is shut down, as the information instructs me to do ?

more options

See https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile It's the very same article. All you need to do is scroll up a little.

more options

Hi again,

I have located my Thunderbird profile default file and I tried copying it to a disc, however, every time I just received a message 'Invalid MS-DOS function ?

Thanks for your help

more options

You have to burn it to a disc, not copy.

more options

Hi David,

Thank you. Can I drag and drop the profile file onto a disc, and if I do that will it remove it from the thunderbird folder or simply copy it across to the disc ?

Thanks again

more options

الحل المُختار

Christ1's suggestion was primarily to ensure you caused no harm in your account removal. You can achieve that by simply copying to another folder on your PC. When you place a blank disc in PC, a window will likely pop up, offering a prompt on how you want to treat the disc.

more options

If interested, here is more info on writing to a disc. https://www.howtogeek.com/689705/how-to-burn-a-cd-or-dvd-on-windows-10/

more options

Done it, copied the profile to another folder, deleted the erroneous account in TB and no probs' Thank you !

more options

I'm glad all is okay. And copying the profile periodically is the best way to recover from disasters, which always come unannounced.