Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird problem with Mediacom ISP

  • 7 ردود
  • 1 has this problem
  • 6 views
  • آخر ردّ كتبه sfhowes

more options

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

All Replies (7)

more options

According to their website, you should have smtp.mediacombb.net on 587, STARTTLS, or 465, SSL/TLS, authentication = normal password, User Name = email address. What do you have, and what is the error message when sending? What is the antivirus?

more options

I have all the settings as you listed. When I go to send it asks me to put in my password, which i do. but then the 'send' program keeps on sending with no error massage until it finally times out. I use Kapersky Total Security.

more options

The TB profile folder should always be added as an exclusion or exception in antivirus settings, and with Kaspersky you might have to disable other options that affect TB, such as scanning of secure connections. A VPN should also be disabled for mail operations if you have one.

Running Windows in safe mode is a way to bypass startup apps like antivirus and test their impact.

more options

I'm not sure what you are saying. What should I do with my profile folder? How does this keep mail from being sent?

more options

Scanning of outgoing mail by incompatible antivirus apps is a common cause of sending failures. Add the profile folder as an exclusion in Kaspersky. The profile folder location is shown in Help/More Troubleshooting, about:profiles.

more options

I put my TB profile folder in Kaspersky exclusion but that did not solve the problem. I think Mediacom has done something with their email.

more options

I don't know if Kaspersky is the sole source of the problem, but you could do a test to see if it has any negative effects by running Windows in safe mode with networking, which bypasses startup apps, or removing Kaspersky entirely.