This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My email account disappeared. How can it be restored?

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 26 views
  • آخر ردّ كتبه Matt

anniecipolla
anniecipolla
more options

My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See if you can recover by replacing the prefs.js file:

https://support.mozilla.org/en-US/questions/1360261

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Found in a new topic (Now locked)

anniecipolla Today at 2:58 PM

Thank you to the person (sfhowes) who reponded to my plea for help in restoring my "lost" email account, BUT I truly do not know how to execute your instruction. Would it be possible to explain the steps as though you were talking to a five year old? I am a tech-challenged senior.