This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Recover old firefox account

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Paul

monica35
monica35
more options

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVABLE

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVABLE

All Replies (2)

monica35
monica35 صاحب السؤال
more options

WHY DO I USE THIS BROWSER THEN

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Firefox Sync is not designed as data storage but (as the name suggests) to sync data between copies of Firefox.

Data that is being synced is erased on a password change to protect your information from third parties who may be changing the user credentials with malicious intent.