This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

private window

  • 4 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه YongHan

drummeister1
drummeister1
more options

all of a sudden i click on private window and it will not open as private a regular window opens please help i do not understand why all of a sudden everything is changing

all of a sudden i click on private window and it will not open as private a regular window opens please help i do not understand why all of a sudden everything is changing

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Let me boot to Win 7 and see if I can replicate the issue.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I'm not able to replicate the issue. see screenshot

Can you try Firefox in Safe Mode and see if the Private Window opens? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

drummeister1
drummeister1 صاحب السؤال
more options

thanks so much but i cannot get it to work. I do not believe i can figure out how to get to safe mode

YongHan
YongHan
more options

Hello drummeister1, you can launch Firefox in safe mode by holding down the SHIFT button and clicking the Firefox icon to launch Firefox. A pop-up box will be shown that tells you that you are launching Firefox in safe mode. Hope this helps!