This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Widevine plugin creashes all streaming sites

  • 5 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه James

afaam
afaam
more options

For the past week, when I login any streaming services (Netflix, Hulu, etc) I get a message "Gah, your tab just crashed". After going through every add-on and plugins I found that 'Widevine Content Decryption Module provided by Google Inc' causes this. Disabling widevine allows the tabs to load but then I get a request to enable DRM to play the videos and if I do it just enables widevide again and the tab crashes. I never had this issue before. Is there a different plugin I can use or a way around the DRM request? Widevine version is the latest is updated.

For the past week, when I login any streaming services (Netflix, Hulu, etc) I get a message "Gah, your tab just crashed". After going through every add-on and plugins I found that 'Widevine Content Decryption Module provided by Google Inc' causes this. Disabling widevine allows the tabs to load but then I get a request to enable DRM to play the videos and if I do it just enables widevide again and the tab crashes. I never had this issue before. Is there a different plugin I can use or a way around the DRM request? Widevine version is the latest is updated.
Attached screenshots

الحل المُختار

The Widevine plugin is the only way to play DRM protected content.

Maybe try the current Nightly that can use Widevine 4.10.2449.0 to see whether that version behaves better.

  • 1758421 - [Meta] Update Widevine to 4.10.2449.0
Read this answer in context 👍 1

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

الحل المُختار

The Widevine plugin is the only way to play DRM protected content.

Maybe try the current Nightly that can use Widevine 4.10.2449.0 to see whether that version behaves better.

  • 1758421 - [Meta] Update Widevine to 4.10.2449.0
afaam
afaam صاحب السؤال
more options

I still don't know what's causing it to fail. It is up to date with the latest version and I could not find support for end users anywhere. It works on Nightly though. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is there anything in the Browser Console about the Widevine crashes ?

afaam
afaam صاحب السؤال
more options

I couldn't find anything about widevine in the browser console. I tried downloading a previous version and replacing the documentation in the profile folder gmp-widevinecdm but firefox won't recognize it. I get a message saying it'll be installed soon but nothing happens unless I click in updates in the add-ons tab, then I get the crashing version.

James
James
  • Top 25 Contributor
  • Moderator
more options

Dropa said
Plugins/Addon issue support is provided by the Addon Developer not from Firefox.

The Firefox web browser from mozilla.org comes with the Widevine Plugin. https://support.mozilla.org/en-US/kb/enable-drm

This is not a NPAPI Plugin and they are no longer supported. https://support.mozilla.org/en-US/kb/npapi-plugins

Addons is a general term that groups together the separate Extensions, Themes, Dictionaries, Language Packs, Themes, Search Engines.

Modified by James